Refund & Cancellation Policy
Effective Date: 1st January 2025
At Global Reports Store (“we,” “us,” or “our”), we strive to deliver high-quality market intelligence and digital research products to our customers globally. Due to the proprietary, digital, and non-returnable nature of our products, we have established the following Refund & Cancellation Policy, which governs all purchases made on our website https://www.globalreportsstore.com.
Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read, understood, and agree to be bound by the terms described below.
1. Digital Products Are Final Sale
1.1 All digital market research reports, data studies, datasets, industry analyses, and similar downloadable content sold on our Site are considered final sale once delivered to you.
1.2 Due to the digital and intellectual nature of our products, refunds and cancellations are generally not permitted after the report has been delivered and/or accessed in any form.
1.3 This policy is consistent with standard practices across the market research industry, where digital content is non-returnable once access has been granted.
2. Pre-Purchase Considerations
2.1 Before placing an order, we strongly encourage you to:
- Review the Table of Contents (TOC) and Executive Summary
- View any sample pages available
- Contact our support team with any questions about coverage or relevance
2.2 Once an order is placed and payment is processed, the purchase is considered binding and final.
3. Exceptions – Limited Circumstances for Refunds
While most purchases are final, refunds may be issued only under the following limited conditions:
3.1 Duplicate Purchase
If you have accidentally purchased the same report more than once, we may refund the duplicate order upon verification.
3.2 Technical Delivery Failure
If you did not receive the report due to a technical issue on our end (e.g., non-delivery of email or download link), and we are unable to provide access within a reasonable timeframe, you may be eligible for a refund.
3.3 Incorrect Product Delivered
If you received a report that is materially different from the one you ordered, please contact us immediately. Upon validation, we will either provide the correct product or issue a refund.
Important: In all of the above cases, you must notify us within 7 calendar days of the purchase date with proof of payment and a description of the issue.
Refunds under these exceptions are discretionary and evaluated on a case-by-case basis.
4. Custom Research & Consulting
4.1 For custom research projects, including tailored studies, consulting engagements, or bespoke analyses, cancellation and refund terms will be outlined in the separate service agreement you sign with us.
4.2 Any refund eligibility for custom work depends on the stage of project completion and will be governed by the terms of that agreement.
5. Refund Request Process
5.1 To request a refund under an applicable exception, please email our support team at:
Email: support@globalreportsstore.com
5.2 When submitting your refund request, include the following details:
- Full name and contact information
- Order number or transaction ID
- Product name and description
- Date of purchase
- Reason for the refund request
- Supporting documentation (if any)
5.3 We will review your request promptly and respond within 5–7 business days. If approved, refunds will be issued through the original payment method within approximately 7–10 business days, depending on your financial institution.
6. No Refunds for Change of Mind
6.1 We do not offer refunds for purchases made due to change of mind, dissatisfaction unrelated to product delivery or accuracy, or decisions not to use the purchased content.
6.2 We encourage pre-purchase evaluation to reduce the likelihood of such situations.
7. Subscription Services
7.1 If you purchase any subscription-based access (e.g., report libraries or recurring services), refund eligibility will be defined in the subscription terms you agreed to at checkout.
7.2 Typically, renewals are non-refundable after renewal has occurred.
8. Payment Disputes & Chargebacks
8.1 If you dispute a charge directly with your payment provider instead of contacting us first, your refund request may be denied based on this policy.
8.2 We reserve the right to suspend access to products or services if we suspect fraudulent activity or unauthorized orders.
9. Policy Amendments
We may update this policy from time to time to reflect legal or business changes. The latest version will be posted on our Site with the updated “Effective Date.” Your continued use of the Site after amendments constitutes acceptance of the updated policy.
10. Contact Us
For questions regarding this Refund & Cancellation Policy, please contact:
Email: support@globalreportsstore.com
Website: https://www.globalreportsstore.com
Thank you for choosing Global Reports Store – empowering your decisions with reliable market insights.